Your Restoration Questions, Answered

We respond to emergency calls 24 hours a day, seven days a week. From our Decatur base, our team typically arrives on-site within an hour for metro Atlanta emergencies. Faster response time means less damage, less mold risk, and lower restoration costs.

Stop the water source if you can do so safely. Turn off electricity to affected areas. Move valuables to higher ground if possible. Take photos of the damage for insurance. Then call us at (404) 487-6162. Do not attempt major cleanup yourself, as improper handling can worsen damage and complicate insurance claims.

Timing depends on the severity of damage. Initial water extraction and drying typically takes three to five days. Full restoration including reconstruction can range from one week for minor damage to several weeks for major projects. We provide a clear timeline during our initial assessment.

Water mitigation is the emergency response phase that stops further damage. This includes water extraction, drying, and dehumidification. Restoration is the rebuild phase that returns your home to its pre-loss condition. This includes replacing drywall, flooring, cabinetry, and finishes. We handle both phases under one roof.

Yes. We work with all major insurance carriers including State Farm, Allstate, USAA, Farmers, Progressive, Liberty Mutual, Travelers, Nationwide, and Chubb. We bill your carrier directly so you do not have to manage the payment process.

Most standard homeowners policies cover sudden and accidental water damage such as burst pipes, appliance failures, or roof leaks from storms. Damage from long-term leaks, lack of maintenance, or flooding from outside the home typically requires flood insurance for coverage. We help you understand your policy and document the claim properly.

For insurance-covered work, you typically pay only your deductible. We bill the insurance company directly for the rest. For non-insurance projects, we provide a clear estimate before work begins and discuss payment structure that works for you.

We coordinate with your insurance adjuster from the first call. We document all damage with photos and detailed reports. We provide line-item estimates that meet insurance requirements. We communicate with the adjuster throughout the project. This means less paperwork and stress for you.

We provide water damage mitigation, fire and smoke damage restoration, storm damage repair, mold remediation, contents cleaning and pack-out, full reconstruction services, custom closet design and installation, asbestos testing, and asbestos abatement. Our team handles every step under one roof with no subcontractor handoffs.

Yes. Our lead specialist holds IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Applied Microbial Remediation (AMR). We follow industry standards for containment, removal, and treatment to ensure mold issues are resolved completely.

Yes. We are Georgia-licensed and EPA-compliant for asbestos abatement, performed by our in-house team. We follow strict containment, removal, and disposal protocols. We also provide certified asbestos testing for older homes and renovation projects.

Yes. We have the team, equipment, and experience to handle major restoration projects including multi-room flooding, significant fire damage, and large-scale storm damage. We provide same-team continuity from emergency response through final reconstruction.

We are headquartered in Decatur and serve homeowners across metro Atlanta. Our primary service areas include Decatur, East Atlanta, Kirkwood, North Druid Hills, McDonough, Ellenwood, Snellville, Conyers, and Stockbridge. We also take on projects across Georgia for major restoration work.

Response time depends on your location. Decatur and immediate metro Atlanta areas typically see arrival within one hour for emergencies. For locations further out in Henry County or Gwinnett County, expect one to two hours. We dispatch the closest available team to your address.

Yes. We provide free, no-obligation estimates for all restoration projects. For emergency damage, we begin mitigation immediately while documenting the scope for your estimate and insurance claim.

Yes. Atlanta Elite Reconstruction Services is family-owned and locally operated. We are headquartered in Decatur, Georgia. As a family-owned business, we take personal responsibility for every project and treat every home like our own.

Our lead specialist holds IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Applied Microbial Remediation (AMR). We are Georgia-licensed for asbestos abatement and EPA-compliant in all our work. We are also a verified Black-owned business through Google Business Profile.

Atlanta Elite Reconstruction Services has served the metro Atlanta area since 2021, with deep experience across water damage, fire restoration, mold remediation, and full reconstruction projects. Our 4.8 star Google rating with 33+ reviews reflects our commitment to quality work and customer care.